Terms & Conditions and Privacy Statement
Lisa Salter – Bissi Bakes Cakes
Thank you for choosing Bissi Bakes Cakes! Please take a moment to read the following Terms & Conditions before placing your order. If you have any questions or need clarification, please don’t hesitate to get in touch.
By confirming your order, you acknowledge that you have read and understood these Terms & Conditions.
1. Quotes and Booking Confirmation
- All quotes are valid for 3 days from the date they are issued.
- If I do not hear from you within this timeframe, I reserve the right to withdraw your quote and cancel the provisional booking.
- Your order will not be confirmed, and your date will not be reserved or entered into my diary, until your deposit has been paid at the time of ordering.
- Until the deposit has been received, your requested date remains available for other customers to book.
- Once your deposit has been received, your order will be confirmed and your date secured in my diary
2. Deposits
A deposit is required for all orders to secure your booking in my diary. This allows me to reserve your date, plan your order and purchase ingredients and materials in advance.
The standard deposit amounts are as follows:
- £15.00–£30.00: £10 deposit
- £30.01–£50.00: £20 deposit
- £50.01–£70.00: £25 deposit
- £70.01–£90.00: £30 deposit
- £90.01–£100.00: £50 deposit
- Orders over £100 and wedding cakes: £65 deposit, with further payment arrangements agreed in advance.
Deposits are generally non-refundable, subject to any applicable consumer rights. If I am unable to fulfil your order due to illness or other unforeseen circumstances, your deposit and any other payments made will be refunded in full.
3. Payments
Payments can be made by bank transfer, PayPal or in person.
Unless otherwise agreed, payment is due within 5 days of discussing and confirming your quote.
Instalment payments may be arranged by prior agreement with me. Any agreed payment schedule must be followed.
4. Final Balance and Payment Deadlines
For cake orders valued at £100 or less, the full balance must be paid at least 7 days before the collection or delivery date.
For orders over £100 and wedding cake orders, the full balance must be paid at least 6 weeks before the agreed collection or delivery date, unless an alternative arrangement has been agreed in writing.
Please note that cakes will not be made or released for collection or delivery until the required payment has been received in full.
5. Cancellations and Refunds
If you need to cancel your order, please notify me as soon as possible. A minimum of 14 days’ notice is requested.
Deposits are generally non-refundable. Where an order is cancelled, any additional payments made beyond the deposit will be considered for refund, taking into account the notice provided, any work already undertaken and any ingredients or materials purchased specifically for your order. Your statutory rights remain unaffected.
If an order is cancelled with less than 14 days’ notice, the full outstanding balance may remain payable, subject to applicable consumer law and the circumstances of the cancellation.
6. Cake Flavours and Design Changes
All cake flavours and design details must be finalised at least 14 days before the collection or delivery date.
Changes requested after this deadline cannot be guaranteed, as ingredients and materials may already have been purchased and preparations may have begun. Any changes agreed may be subject to additional charges.
7. Cake Flavours and Fillings
If no cake flavour is specified when your order is confirmed, the default flavour will be vanilla sponge with matching vanilla buttercream.
Jam will not be included in the cake unless specifically requested.
Please inform me of any allergies, intolerances or dietary requirements before confirming your order. Although I will take reasonable care when preparing your cake, I cannot guarantee that products are completely free from allergens or that cross-contamination will not occur.
8. Illness or Unforeseen Circumstances
I take pride in providing freshly prepared cakes and will not prepare or fulfil an order if I am unwell and doing so could compromise food safety.
If illness or unforeseen circumstances prevent me from fulfilling your order, I will give you as much notice as reasonably possible.
In these circumstances, all payments made will be refunded in full. I will also do my best to help you find another cake maker in the local area, where possible. Please be aware that another supplier may have different prices, availability and design options.
9. Privacy Statement
At Bissi Bakes Cakes, I take your privacy seriously. I only collect and use personal information where necessary to manage your order, communicate with you and provide the products and services you have requested.
How I use your information
Your personal information may be used to:
- Discuss, confirm and manage your cake order.
- Contact you about your order, collection, delivery or payment.
- Keep the records necessary to run my business and meet any legal obligations.
Communication
With your permission, I may contact you by email or Facebook Messenger regarding your order. Please let me know your preferred method of communication when confirming your booking.
Where I need to retain or use your information to fulfil an order or meet a legal obligation, this will be handled in accordance with applicable data protection law.
How your information is stored
Customer details may be stored digitally through my Facebook page or in a physical diary, which is kept securely at my property.
I take reasonable steps to protect your personal information against unauthorised access, loss or misuse.
Sharing your information
I do not sell your personal information. I will not share your details with other people or companies unless this is necessary to fulfil your order, required by law or otherwise permitted under applicable data protection legislation.
How long your information is kept
I will retain your personal information only for as long as reasonably necessary for the purposes for which it was collected, including any applicable record-keeping or legal requirements. Information that is no longer needed will be securely deleted or destroyed.
If you have any questions about how your information is used or wish to request access to your personal information, please contact me directly.
Thank you for choosing Bissi Bakes Cakes!
I truly appreciate your support and look forward to creating something special for you.
Lisa Salter
Bissi Bakes Cakes