I thought as i get asked some questions repeatedly i would do I little FAQ for you all. These all apply during normal times, not necessarily during lockdown.
Q- “How much notice do you need for Cakes?”
A- As much as possible…some months i am booked up 6 months in advance, sometimes i can squeeze some in but this is not a guarantee. I definitely can’t undertake orders in less than 72hrs.
Q- “How much do your Cakes cost?”
A- How long is a piece of string?? All Cakes are priced on their size, detail and work needed to complete them. They start at certain prices per size/how many they feed, But then any additional work or toppers etc need to be added on if necessary.
Q- “Can i order 6 Cupcakes?”
A- No, unfortunately i do my Cupcakes in batches of 12, so 12 is my minimum order and that is one flavour. If you wanted two different flavours of cupcakes you would need to order 24. I can however change buttercream flavours, so your 12 cupcakes would be one flavour but you could have a mix of 2-3 buttercream flavours on them.
Q- “Do you need a deposit?”
A- Yes, all orders require a deposit to be paid within 3 days of initial contact, if this is not made in this time period, your order is released and i unfortunately cannot guarantee it will be available if you choose to come back after this time.
Q- “Where about are you?”
A- I work from home in Rural, East Lothian. Just outside Edinburgh, 10 mins from Sheriffhall Roundabout.
Q- “Do you Deliver?”
A- Possibly, yes, this depends on whether i can arrange this and location.
Q- “Can i taste flavours before i order”
A- In theory, yes. I can do a selection of my most popular Cakes or you may choose 4 to taste including buttercreams, but there is a charge for this.
Q- “Can you donate to my charity/fundraiser?”
A- I used to yes, unfortunately as of now i have withdrawn this, i get far too many requests and i feel wrong choosing one over another, i am an extremely small business and i suffer from ill health, i cannot afford to make multiple Cakes/Cupcakes for free.
Q- “Can you make this exact Cake?”
A- No, no cake i make is exactly the same as any others or as a picture you may send. I can do very similar but i will not copy other cakes exactly or risk copyright issues.
Q- “Can i just pay you on collection?”
A- No, all Cake orders must be paid at least 7 days in advance, all Orders have T&C’s sent to them which explains this. No payment, no Cake. I cannot afford to be out of pocket.
Q- “Are you a inspected/registered business?
A- Yes, i am fully registered with East Lothian Council, I have been inspected and adhere to their regulations on Allergens etc also. I have Hygiene Certification and i am registered with HMRC & Insured. All of this IS REQUIRED!
Q-“Do you make Gluten/Dairy/Egg/Nut Free?”
A- No, although i can use ingredients that don’t contain said items, i cannot guarantee no trace of these items in my Kitchen. So i do not do this as advised by Environmental Health.
Q- “Do you just bake Cakes?”
A- No, i bake Traybakes, Cookies, Duffins, Old Skool bakes and Biscuits!
There as many more thing I am asked but these cover the main questions.
